Fraud and Chargeback policy

FRAUD & CHARGEBACK POLICY

Devotion Ecommerce Trading – F.Z.E
Effective Date: 20 February 2026
Website: https://devotionofficial.com

1. COMPANY INFORMATION

This Fraud & Chargeback Policy applies to all transactions conducted via https://devotionofficial.com (the “Website”), operated by:

Devotion Ecommerce Trading – F.Z.E
Free Zone Establishment – Limited Liability Company
Registered in Ajman Free Zone, United Arab Emirates
Commercial License No.: 44881

Registered Office:
Premises No. B.C. 1305521
Ajman Free Zone C1 Building
Ajman Free Zone
United Arab Emirates

Email: shop@devotionofficial.com
Phone / WhatsApp: +971 58 559 9321

Throughout this Policy, “Devotion”, “Company”, “we”, “us”, or “our” refers to Devotion Ecommerce Trading – F.Z.E.

2. COMMITMENT TO FRAUD PREVENTION

Devotion maintains strict internal procedures to detect, prevent, and respond to fraudulent transactions.

All transactions are monitored using risk analysis tools and secure payment infrastructure provided by Stripe Payments.

We reserve the right to refuse, cancel, or delay any order deemed suspicious or high-risk.

3. FRAUD SCREENING & VERIFICATION

Orders may be subject to verification, including but not limited to:

  • Billing and shipping address verification

  • IP address analysis

  • Device and transaction risk scoring

  • Identity confirmation requests

  • Additional documentation verification

Devotion reserves the right to request identification documents in cases of suspected fraud.

Failure to provide requested verification may result in order cancellation.

4. SUSPICIOUS ACTIVITY

We may consider the following indicators as potential fraud:

  • Mismatch between billing and shipping information

  • Multiple failed payment attempts

  • High-value or bulk purchasing patterns

  • Inconsistent IP address location

  • History of chargebacks

  • Unusual order behavior

Devotion reserves full discretion in assessing risk.

5. CHARGEBACK POLICY

A chargeback occurs when a customer disputes a transaction directly with their bank or payment provider.

Before initiating a chargeback, customers are strongly encouraged to contact us at:

shop@devotionofficial.com

We are committed to resolving disputes professionally and promptly.

6. RESPONSE TO CHARGEBACKS

If a chargeback is initiated, Devotion reserves the right to:

  • Submit evidence to Stripe and the issuing bank

  • Provide shipping confirmation and tracking data

  • Provide proof of delivery

  • Provide customer communication records

  • Provide IP and device verification data

  • Provide acceptance of Terms of Service

Fraudulent or unjustified chargebacks will be actively contested.

7. FRAUDULENT CHARGEBACKS

A chargeback may be considered fraudulent if:

  • The order was successfully delivered

  • The customer failed to contact support prior to dispute

  • The product was not returned in accordance with the Returns Policy

  • The claim contradicts verified transaction records

Fraudulent disputes may result in:

  • Permanent account restriction

  • Refusal of future service

  • Recovery actions for financial losses

  • Legal action under applicable UAE law

8. REFUSAL OF SERVICE

Devotion reserves the right to:

  • Cancel any order suspected of fraud

  • Refuse service to individuals with prior chargebacks

  • Block accounts engaging in abusive refund patterns

  • Restrict payment methods for high-risk transactions

9. DATA SHARING FOR FRAUD PREVENTION

To prevent fraud, Devotion may share relevant transaction information with:

  • Stripe Payments

  • Financial institutions

  • Fraud prevention agencies

  • Law enforcement authorities where legally required

Such disclosures will comply with applicable UAE law.

10. DELIVERY CONFIRMATION & LIABILITY

Risk of loss transfers upon confirmed delivery by the courier.

Proof of delivery constitutes evidence in chargeback disputes.

Customers are responsible for providing accurate shipping details and securing delivery locations.

11. ABUSE OF RETURN POLICY

Excessive returns, fraudulent damage claims, or policy abuse may result in:

  • Denial of future returns

  • Order restrictions

  • Account suspension

Devotion monitors return activity patterns to prevent misuse.

12. LIMITATION OF LIABILITY

Devotion shall not be liable for:

  • Unauthorized use of a payment method due to customer negligence

  • Losses resulting from compromised personal devices

  • Third-party misuse of customer credentials

Customers are responsible for safeguarding their payment and login information.

13. GOVERNING LAW

This Fraud & Chargeback Policy shall be governed by the laws of the United Arab Emirates.

Any disputes shall fall under the exclusive jurisdiction of UAE courts.

14. POLICY MODIFICATIONS

Devotion reserves the right to update this Policy at any time.

Changes become effective upon publication on the Website.

15. CONTACT INFORMATION

Devotion Ecommerce Trading – F.Z.E
Premises No. B.C. 1305521
Ajman Free Zone C1 Building
Ajman Free Zone
United Arab Emirates

Email: shop@devotionofficial.com
Phone/WhatsApp: +971 58 559 9321
Website: https://devotionofficial.com

Effective Date: 20 February 2026

The Brand Story

My name is Katherine, founder of Devotion.

This vision was born when I was 21 years old in Santo Domingo, Dominican Republic. Over the years, Devotion has taken many forms from a sports store to courses and personal coaching, yet its essence has always remained the same: to share wisdom, love, and holistic wellness with women.

Today, Devotion is reborn in a city that deeply called to my heart: Dubai. With greater knowledge, maturity, and spiritual growth, I feel profoundly grateful to recreate this project with a bigger mission and a clearer vision.

Devotion is inspired by where I come from. I grew up in a humble neighborhood, raised by a strong single mother and loving grandparents who, despite limited resources, gave me priceless values and education.

In my teenage years, I went through a dark night of the soul, a moment when I felt lost, without purpose, and faced deep pain. That was when my spiritual awakening began. The journey of healing, inner work, and faith shaped who I am today.

God has performed miracles in my life, and Devotion is my way of honoring that journey by sharing my gifts, talents, and purpose with the world.

Through Devotion, I aim to create premium, biodegradable swimwear and fitness apparel designed for women to feel magnetic, comfortable, and represented, regardless of background or beliefs. From modest to elegant and bold designs, each collection carries intention, empowerment, and meaning.

Devotion is more than clothing. It is a movement rooted in abundance, collaboration, and conscious impact, creating prosperity not only for myself, but for my family, my team, and the causes that matter, including environmental awareness and physical and mental well-being.

This is Devotion.
A vision of faith, movement, beauty, and purpose.

Meaning of devotion

The word Devotion means dedication and commitment, a deep love and loyalty to a cause or to someone.
I chose this name because devotion is exactly what brought me to this point in my life a place where I’m able to live with abundance, certainty, and purpose.

Through my journey, I have practiced devotion to God, to my personal growth, and to nurturing my body, mind, and soul.

Above all, the most important element has been my connection to Spirit, my faith and the humility to recognize what I needed to change in order to grow, evolve, and attract better opportunities.

This brand is dedicated to God, the Creator.
My intention is that it becomes a source of blessing and benefit for everyone involved and that its impact extends far beyond us.

Our Values

Continuous Growth
We honor evolution as a sacred process.
Every moment, every decision, every day is an opportunity to become more aligned with our highest self.

Sacred Discipline
Strength and self-confidence are built through consistency, presence, and devotion to the journey.
Each choice becomes a ritual, a commitment to who we are becoming.

Love
Love is the heart of Devotion.
It guides our designs, our actions, and our community.
We believe self-love is sacred, expressed through movement, intention, and care for your body and soul.
Our love extends outward to the people we serve, the planet we inhabit, and the energy we infuse into everything we create.

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